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|This has to be one of the funniest things
in a long time. I think this guy should have been promoted, not fired. This is a true
story from the WordPerfect Helpline, which was transcribed from a recording monitoring the
customer care department. Needless to say the Help Desk employee was fired; however,
he/she is currently suing the WordPerfect organization for "Termination without
Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm. So what does your screen look like now?"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: " How do I tell?"
Operator: "Can you see the 'C: prompt' on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor; I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Operator: "Well, there are. I need you to look back there again and find
the other cable."